9 yes-or-no questions about how your bot handles inquiries. Each “no” comes with a tip on what to set up. No email required.
Flow Lab · Luna · flowlab-dev.github.io
Why: Customers write when it suits them, and with no reply until morning, they have time to contact someone else.
What to do: Set the bot to take inquiries around the clock and pass them to your manager at the start of the workday.
Why: Without an alert, an inquiry sits until someone opens the chat, while the customer waits for a reply.
What to do: Turn on an instant alert to the person in charge, with the customer's name, contact and message.
Why: When inquiries are spread across chats, some are easy to miss and the monthly total is hard to count.
What to do: Log every inquiry automatically in one Google Sheet or CRM, with the date and source.
Why: A customer with an unusual question needs a real answer, and without a handoff the conversation ends there.
What to do: Add a “Talk to a manager” button that passes the chat to your manager with an alert.
Why: Customers write the way they are used to, and a question outside the buttons goes unanswered.
What to do: Teach the bot to answer common questions in free form and pass the rest to a manager.
Why: A bot that reads only text leaves voice messages and photos unanswered.
What to do: Add voice message transcription, and forward photos to a manager with an alert.
Why: Every call and every jump to another website adds a step where the customer may put off the decision.
What to do: Add open time slots, ordering and a payment link to the bot.
Why: The customer may have been distracted, and one reminder brings them back to the booking or order.
What to do: Have the bot send one reminder after a pause, with a button that picks up the chat where it left off.
Why: Without this data, it's unclear which step keeps customers from sending an inquiry.
What to do: Track how many people start the chat and how many reach each next step.
Every answer is “yes.” Run the check again after any change to your bot's script.
Each “no” comes with a tip on what to set up. Each point can be fixed on its own, and the rest of the script stays as it is.
With 4 or more “no” answers, one plan for all of them shows what to fix first, so every fix works together.
Email the points that got a “no” and where your bot runs: Telegram, WhatsApp or your website. The reply includes a plan: what to set up first, with a price and timeline for each item.
flowlab-dev.github.io · Telegram @flowlabdev · trading.flowlab@gmail.com